Contact Us

We offer wholesale discount to retailers in the U.S. Please contact us for more wholesale information.

For all questions and inquiries, please email us at hello@xinhandco.com or use this form. We would love to hear from you.

 

 

           

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FAQs

FAQs

What make Xinh & Co. unique? 

Xinh & Co. celebrates the functionality and simplicity of handwoven arts from artisans around the globe. We source our products directly from the artisans, provide them fair living wages, and incorporate our own designs and special touches into the products (without losing the integrity of the original designs.) We only source products using natural, sustainable materials and traditional techniques that have been passed down from generation to generation. Our hope is to create a bigger market for these products, bring them to the best possible light, and possibly preserve the beautiful tradition of hand weaving that has been lost in many cultures. 

Xinh & Co. is currently run and managed by me (Trang), a work-at-home mother who loves all things handmade. As a maker myself, I have a deep understanding and tremendous appreciation of the details and charming subtleties that something created by human hands can carry. Xinh & Co. is pretty much my second baby and I have big vision for the future. Thank you so much for following along! 

How do you pronounce "Xinh"?

It is pronounced as "sinh". And if you happen to travel to Vietnam (where I'm from), saying Xinh Quá "sinh whaa" to someone will usually make that person smile and goes a long way ;)

Why the $8 flat rate shipping?

Our products vary in size and most often can be stacked together neatly without changing much of the actual shipping cost. The default shipping method in the system often would overcharge for shipping when customers purchased multiple items. When pricing an item for shipping, we reflect the size and estimated shipping cost into the item already (i.e. reduce prices when an item is small and light.) Shipping historically has been around $8-$17 depending on the destination. We believe $8 flat rate is the fairest and easiest shipping option yet! We also offer free complimentary domestic shipping on all orders over $125 using the code "FREESHIP" at check out. 

Who you ship internationally?

Yes! Please fill out this form. We will send you the shipping quote ASAP. No commitment required!

What is your return policy?

If for any reason you change your mind about your purchase, domestic returns can be made up to 14 days after the date of purchase for a full refund. Just send an email to hello@xinhandco.com for return instructions. Customers are responsible for return shipping cost. 

Items must be in the same condition as they were upon receipt. 

All sale items are FINAL SALE.

If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to hello@xinhandco.com. We will either send you a new piece or refund your money, whichever is preferred. 

Do you offer a trade discount?

We are happy to reward our designer customers for choosing our products for their clients. We offer a 15% trade discount on anything in the shop, including sale items! Please email us at hello@xinhandco.com with either a link to your professional website or your tax ID number to prove your current standing as an interior designer and we will get you set up!

Got more questions? We would be happy to receive your email by contacting us here!