Shipping & Return
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Shipping & Returns
DOMESTIC SHIPPING- All orders are shipped within 3 business days from the time the payment and shipping information is received.
Since the shipping estimation system often over estimating shipping cost, we feel that offering $8 flat rate shipping is very reasonable. Most baskets come in a large box and depending on the destination, shipping cost range from $9-$17 historically.
For Medium and Large Package, we ship using USPS Parcel Select Ground (7-10 business days) which includes your tracking number
For Smaller Package, we ship using USPS Priority (2-3 business days) which include your tracking number.
We also offer free USPS Parcel Select Ground shipping on all domestic orders over $125. You'll need to enter the coupon code "FREESHIP" to redeem this shipping option for orders of $125 or more. This doesn't apply for Site-Wide Sale Event!
The USPS have delayed packages beyond the estimated delivery date from time to time. If you are concerned about this issue, please contact us directly to purchase a more secure and reliable shipping option.
After the package is delivered to your door step, Xinh & Co. is not responsible to what happens to it from that point forward. If you would like to set up signature confirmation, you may do that yourself after you receive the tracking information.
International shipping cost is high. Please fill out the form below and we will get ack to you with the actual shipping cost calculated - No commitment is required.
If for any reason you change your mind about your purchase, domestic returns can be made up to 14 days after the date of purchase for a full refund. Just send an email to email@example.com for return instructions. Customers are responsible for return shipping cost.
For orders with FREE SHIPPING: We will deduct the actual original shipping cost when processing a qualified return.
Items must be in the same condition as they were upon receipt.
All sale items are FINAL SALE.
If a fragile piece arrives damaged, please send a picture within 24 hours of receiving to firstname.lastname@example.org. We will either send you a new piece or refund your money, whichever is preferred.